# 01 — Daily open / close

For small service teams (cleaning, repair, clinics, agencies, field techs).

## Open (10 minutes)

- [ ] Confirm today’s appointments / jobs and travel buffer
- [ ] Check overnight messages; flag anything that blocks today’s work
- [ ] Verify tools, materials, and access codes for the first two jobs
- [ ] Confirm who owns customer replies for the next 4 hours
- [ ] Write the one outcome that makes today a win

## Close (10 minutes)

- [ ] Mark completed jobs and note unfinished items with owners
- [ ] Send same-day follow-ups promised to customers
- [ ] Log issues that repeated (parts, access, estimates, no-shows)
- [ ] Queue tomorrow’s first job materials
- [ ] Clear or reschedule any open “waiting on customer” items older than 48h

## Why this exists

Missed handoffs and vague end-of-day notes create rework. A short ritual beats a long SOP nobody runs.